Managed IT services

IT that stays out of your way. Until you need it.

Helpdesk, security, cloud and backups for growing teams — run by engineers who pick up the phone, fix the cause and write down what they did.

Get a free IT audit Read the knowledge base

No long-term lock-in Flat monthly pricing Humans, not bots

$ patchline status --services

SVC-01 Technology ACTIVE 10 SVC-02 Business ACTIVE 8 SVC-03 Culture ACTIVE 7 SVC-04 Health ACTIVE 6 SVC-05 World ACTIVE 6

articles: 37 next patch: Dec 8

37 knowledge-base articles

5 service lines

1 engineers writing

1 years in operation

Platforms we support

Microsoft 365AzureAWSGoogle WorkspaceCiscoFortinetVMwareOktaVeeamIntune

Service lines

Everything with a plug, a login or a license.

SVC-01 Technology 10 articles Open SVC-02 Business 8 articles Open SVC-03 Culture 7 articles Open SVC-04 Health 6 articles Open SVC-05 World 6 articles Open

What we manage

One team for the whole stack.

Stop juggling five vendors who each blame another one. We own the outcome from the laptop to the cloud.

Managed IT

Monitoring, patching and a named engineer for every server, laptop and license you own.

24/7 monitoring
Patch management
Asset inventory

Cybersecurity

Layered defence from the inbox to the firewall, with the paperwork your insurer keeps asking for.

EDR & MFA rollout
Phishing training
Compliance reports

Cloud & migration

Move to Microsoft 365, Azure or AWS without a weekend of downtime and a month of regret.

Tenant migrations
Cost optimisation
Hybrid setups

Backup & recovery

Immutable backups, tested restores and a written plan for the day something does go wrong.

Immutable copies
Quarterly restore tests
DR runbooks

Helpdesk

Real engineers who answer the phone, fix the problem and explain it in plain English.

Phone, chat & email
Remote + on-site
Onboarding & offboarding

Networking

Wi-Fi that works in the meeting room, VPNs that do not drop, and a network map that is actually current.

Wi-Fi & switching
SD-WAN & VPN
Site surveys

Support plans

Pick the level of cover that fits.

Flat per-user pricing, scoped on a free audit. Move up or down a tier any month.

Tier 01

Essential

Small teams that need a reliable helpdesk and the basics kept patched.

Business-hours helpdesk
Device & patch management
Monthly health report
Microsoft 365 administration

Talk to an engineer

Most chosen Tier 02

Business

Growing companies that want security, backups and a named engineer.

24/7 monitoring & priority queue
Managed security stack (EDR + MFA)
Tested backup & recovery
Quarterly strategy review
On-site visits included

Talk to an engineer

Tier 03

Enterprise

Complex environments with compliance duties and in-house IT to support.

Co-managed IT with your team
Compliance mapping (ISO, SOC 2, HIPAA)
Dedicated vCIO
Custom SLAs & runbooks

Talk to an engineer

How support runs

From ticket to fix, on the clock.

T+0
Ticket received

Phone, chat or email — every request is logged, numbered and acknowledged straight away.
T+15m
Triaged by an engineer

A human reads it, sets the priority and tells you who owns it and what happens next.
T+1h
Fix in progress

Most issues are solved remotely. Anything bigger gets an update every hour until it is not.
T+done
Resolved & written up

Root cause documented in the knowledge base so the same problem never costs you twice.

// typical targets for the Business plan; critical incidents skip the queue.

Who we work with

Built for teams of 10 to 500.

Professional services law · finance · consulting

Healthcare clinics · dental · labs

Retail & e-commerce POS · stores · fulfilment

Education schools · training

Manufacturing OT · plants · logistics

Non-profit & public charities · councils

FAQ

Questions we hear before every first call.

Still not sure? Book the free audit and ask us anything — no pitch deck, no pressure.

Get a free IT audit

What does "managed IT" actually include?

A flat monthly fee covers monitoring, patching, backups, security tooling and a helpdesk for your team. Projects such as migrations or office moves are scoped separately, so there are no surprise invoices.

How quickly will someone respond?

Every ticket is acknowledged immediately and triaged by an engineer within 15 minutes during support hours. Critical incidents skip the queue and get a named engineer on the call.

Can you work alongside our in-house IT person?

Yes. Co-managed support is common: your team keeps the day-to-day, we take on monitoring, security, after-hours cover and the projects that never reach the top of the list.

Do you lock us into a long contract?

No. Agreements run month to month after an initial onboarding period, and you keep full ownership of your documentation, passwords vault and licenses if you ever leave.

What happens in the first 30 days?

We audit what you have, document it, close the obvious security gaps and agree a roadmap. You get a plain-English report — not a 90-page PDF — and a single point of contact from day one.

Knowledge base