At CTRSpace, we want you to be confident when purchasing our WordPress themes, starter sites, blocks, and other digital products. If you experience a genuine issue with your purchase, we are here to help.
This Refund Policy explains when you may request a refund and how refund requests are handled.
CTRSpace offers a 14-day refund period for eligible purchases.
You may request a refund within 14 days of your original purchase date if the product does not work as reasonably described and our support team is unable to resolve the issue.
Refund requests submitted after 14 days may not be eligible for a refund.
To be eligible for a refund, the following conditions generally apply:
Because CTRSpace products are digital products, refunds are not automatically granted simply because you changed your mind after downloading or using a product.
A refund may not be available in the following circumstances:
Before purchasing, customers should review the product information and requirements.
CTRSpace products are designed for WordPress websites, but compatibility can depend on your WordPress version, hosting environment, plugins, server configuration, browser, and other software.
If you experience a compatibility problem, please contact our support team first. We will make reasonable efforts to identify and resolve the issue.
If we are unable to resolve a qualifying product-related compatibility issue within the refund period, you may be eligible for a refund.
We encourage customers to contact CTRSpace support before requesting a refund.
Our support team may help with:
You can contact us through our support/contact page.
To request a refund, contact CTRSpace and provide:
Refund requests can be submitted through our contact or support page.
Every refund request is reviewed individually.
After receiving your request, we may ask for additional information or request that you follow troubleshooting steps.
We aim to respond to refund requests as soon as reasonably possible.
Approval of a refund is at CTRSpace’s discretion, subject to applicable consumer-protection laws and any rights that cannot legally be excluded.
If your refund is approved, we will initiate the refund to the original payment method used for the purchase whenever reasonably possible.
The time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
CTRSpace is not responsible for delays caused by third-party payment providers.
Once a refund is approved and processed, your right to use the refunded product may end.
Where applicable, CTRSpace may:
You must not continue using, redistributing, or sharing a refunded product in violation of its license terms.
If you accidentally purchase the same product more than once for the same account or intended use, please contact us.
Where appropriate, we may refund the duplicate purchase.
If CTRSpace offers subscription-based products or automatically renewing plans, cancellation of a subscription does not necessarily result in a refund of a payment that has already been processed.
Please contact us promptly if you believe a renewal was made in error.
Any refund for a renewal payment will be considered according to the circumstances of the request and applicable law.
Products purchased using promotional pricing, discounts, coupons, or special offers remain subject to this Refund Policy unless the applicable promotion states otherwise.
Any refund will generally be based on the actual amount paid for the product.
Free products, free downloads, demonstrations, trial products, or promotional resources are not eligible for monetary refunds because no purchase price was paid.
CTRSpace may improve, update, modify, or discontinue products and features from time to time.
A change to a product does not automatically create a right to a refund, provided that the product continues to substantially provide the functionality described at the time of purchase.
Nothing in this Refund Policy is intended to limit or exclude any mandatory rights you may have under applicable consumer-protection laws.
Where applicable law provides you with rights that are greater than those described in this policy, those legal rights will continue to apply.
CTRSpace may update this Refund Policy from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
The updated policy will apply to purchases made after the effective date, unless otherwise required by applicable law.
If you have questions about this Refund Policy or want to request a refund, please contact us.
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